Required role: | Approved |
All Verbs | /HelpDesk/CreateTicket |
---|
Name | Parameter | Data Type | Required | Description |
---|---|---|---|---|
Ticket | query | TicketDTO | No |
Name | Parameter | Data Type | Required | Description |
---|---|---|---|---|
start | form | DateTime | No | |
DeviceUUID | form | string | No | |
APIKey | form | string | No | |
isAdmin | form | bool | No | |
Cmd | form | string | No |
Name | Parameter | Data Type | Required | Description |
---|---|---|---|---|
TicketId | form | int | No |
Name | Parameter | Data Type | Required | Description |
---|---|---|---|---|
Result | form | bool | No | |
ResMessage | form | string | No | |
Error | form | Error | No | |
PageInfo | form | BasePageInfo | No |
Name | Parameter | Data Type | Required | Description |
---|---|---|---|---|
ErrorYn | form | bool | No | |
ExYn | form | bool | No | |
ErrorCode | form | string | No | |
ErrorDescription | form | string | No |
Name | Parameter | Data Type | Required | Description |
---|---|---|---|---|
TotalRecordCount | form | int | No | |
TotalPageCount | form | int | No | |
CurrentPage | form | int | No |
Name | Parameter | Data Type | Required | Description |
---|---|---|---|---|
TicketId | form | int | No | |
TicketType | form | TicketTypes | No | |
Category | form | TicketCategories | No | |
Title | form | string | No | |
Details | form | string | No | |
IsHtml | form | bool | No | |
TagList | form | string | No | |
Status | form | TicketStatuses | No | |
Priority | form | TicketPriorities | No | |
AffectsCustomer | form | bool | No | |
PostId | form | int? | No | |
TransId | form | int? | No | |
StoreId | form | int? | No | |
SessionId | form | string | No | |
UserId | form | int | No | |
ReturnId | form | int? | No | |
TicketEvent | form | TicketEventDTO | No |
Name | Value |
---|---|
Problem | 0 |
Question | 1 |
Request | 2 |
Proposal | 3 |
Name | Value |
---|---|
General | 0 |
Profile | 1 |
Post | 2 |
Store | 3 |
Transaction | 4 |
Payment | 5 |
Delivery | 6 |
Refund | 7 |
Chat | 8 |
Campaigns | 9 |
SSS | 10 |
Information | 11 |
CloseStore | 21 |
Name | Value |
---|---|
Active | 0 |
MoreInfo | 1 |
Resolved | 2 |
Closed | 3 |
Name | Value |
---|---|
High | 0 |
Medium | 1 |
Low | 2 |
Name | Parameter | Data Type | Required | Description |
---|---|---|---|---|
EventId | form | int | No | |
TicketId | form | int | No | |
EventDescription | form | string | No | |
Comment | form | string | No | |
IsHtml | form | bool | No | |
EventBy | form | string | No | |
EventById | form | int | No | |
EventDate | form | DateTime | No | |
Medias | form | List<MediaDTO> | No |
Name | Parameter | Data Type | Required | Description |
---|---|---|---|---|
PostId | form | int | No | |
MediaId | form | int? | No | |
UsageType | form | UsageTypes | No | |
MediaType | form | MediaTypes | No | |
Source | form | string | No | |
MediaFileName | form | string | No | |
MediaMime | form | string | No | |
IsMain | form | bool | No | |
RefId | form | int? | No | |
OrderNum | form | int | No | |
Action | form | DBAction | No | |
IsDeleted | form | bool | No | |
FriendlyURL | form | string | No | |
PostVariantA1Key | form | string | No | |
SourceUrl | form | string | No | |
ActiveYn | form | bool | No |
Name | Value |
---|---|
StoreMedias | 1 |
StoreFiles | 2 |
Name | Value |
---|---|
icon | 0 |
Image | 1 |
Video | 2 |
Youtube | 3 |
8 | |
File | 9 |
ThreeD | 10 |
Custom | 99 |
Name | Value |
---|---|
None | 0 |
Insert | 1 |
Update | 2 |
Delete | 3 |
Name | Parameter | Data Type | Required | Description |
---|---|---|---|---|
TicketId | form | int | No |
To override the Content-type in your clients, use the HTTP Accept Header, append the .jsv suffix or ?format=jsv
The following are sample HTTP requests and responses. The placeholders shown need to be replaced with actual values.
POST /HelpDesk/CreateTicket HTTP/1.1
Host: baseservices.needion.com
Accept: text/jsv
Content-Type: text/jsv
Content-Length: length
{
Ticket:
{
TicketId: 0,
TicketType: 0,
Category: 0,
Title: String,
Details: String,
IsHtml: False,
TagList: String,
Status: 0,
Priority: 0,
AffectsCustomer: False,
PostId: 0,
TransId: 0,
StoreId: 0,
SessionId: String,
UserId: 0,
ReturnId: 0,
TicketEvent:
{
EventId: 0,
TicketId: 0,
EventDescription: String,
Comment: String,
IsHtml: False,
EventBy: String,
EventById: 0,
EventDate: 0001-01-01,
Medias:
[
{
PostId: 0,
MediaId: 0,
UsageType: 1,
MediaType: 0,
Source: String,
MediaFileName: String,
MediaMime: String,
IsMain: False,
RefId: 0,
OrderNum: 0,
Action: 0,
IsDeleted: False,
FriendlyURL: String,
PostVariantA1Key: String,
SourceUrl: String,
ActiveYn: False
}
]
}
},
start: 0001-01-01,
DeviceUUID: String,
APIKey: String,
isAdmin: False,
Cmd: String
}
HTTP/1.1 200 OK Content-Type: text/jsv Content-Length: length { TicketId: 0, Result: False, ResMessage: String, Error: { ErrorYn: False, ExYn: False, ErrorCode: String, ErrorDescription: String }, PageInfo: { TotalRecordCount: 0, TotalPageCount: 0, CurrentPage: 0 } }