Needio.Services

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CreateTicketRequest

Requires Authentication
Required role:Approved
The following routes are available for this service:
All Verbs/HelpDesk/CreateTicket
CreateTicketRequest Parameters:
NameParameterData TypeRequiredDescription
TicketqueryTicketDTONo
BaseRequest Parameters:
NameParameterData TypeRequiredDescription
startformDateTimeNo
DeviceUUIDformstringNo
APIKeyformstringNo
CreateTicketResponse Parameters:
NameParameterData TypeRequiredDescription
TicketIdformintNo
BaseResponse Parameters:
NameParameterData TypeRequiredDescription
ResultformboolNo
ResMessageformstringNo
ErrorformErrorNo
PageInfoformBasePageInfoNo
Error Parameters:
NameParameterData TypeRequiredDescription
ErrorYnformboolNo
ErrorCodeformstringNo
ErrorDescriptionformstringNo
BasePageInfo Parameters:
NameParameterData TypeRequiredDescription
TotalRecordCountformintNo
TotalPageCountformintNo
CurrentPageformintNo
TicketDTO Parameters:
NameParameterData TypeRequiredDescription
TicketIdformintNo
TicketTypeformTicketTypesNo
CategoryformTicketCategoriesNo
TitleformstringNo
DetailsformstringNo
IsHtmlformboolNo
TagListformstringNo
StatusformTicketStatusesNo
PriorityformTicketPrioritiesNo
AffectsCustomerformboolNo
PostIdformint?No
TransIdformint?No
StoreIdformint?No
SessionIdformstringNo
UserIdformintNo
ReturnIdformint?No
TicketEventformTicketEventDTONo
TicketTypes Enum:
NameValue
Problem0
Question1
Request2
Proposal3
TicketCategories Enum:
NameValue
General0
Profile1
Post2
Store3
Transaction4
Payment5
Delivery6
Refund7
Chat8
Campaigns9
SSS10
TicketStatuses Enum:
NameValue
Active0
MoreInfo1
Resolved2
Closed3
TicketPriorities Enum:
NameValue
High0
Medium1
Low2
TicketEventDTO Parameters:
NameParameterData TypeRequiredDescription
EventIdformintNo
TicketIdformintNo
EventDescriptionformstringNo
CommentformstringNo
IsHtmlformboolNo
EventByformstringNo
EventByIdformintNo
EventDateformDateTimeNo
MediasformList<MediaDTO>No
MediaDTO Parameters:
NameParameterData TypeRequiredDescription
PostIdformintNo
MediaIdformint?No
MediaTypeformMediaTypesNo
SourceformstringNo
MediaFileNameformstringNo
MediaMimeformstringNo
IsMainformboolNo
RefIdformint?No
OrderNumformintNo
ActionformDBActionNo
IsDeletedformboolNo
FriendlyURLformstringNo
PostVariantA1KeyformstringNo
SourceUrlformstringNo
ActiveYnformboolNo
MediaTypes Enum:
NameValue
icon0
Image1
Video2
Youtube3
Pdf8
File9
ThreeD10
Custom99
DBAction Enum:
NameValue
None0
Insert1
Update2
Delete3
CreateTicketResponse Parameters:
NameParameterData TypeRequiredDescription
TicketIdformintNo

To override the Content-type in your clients, use the HTTP Accept Header, append the .jsv suffix or ?format=jsv

HTTP + JSV

The following are sample HTTP requests and responses. The placeholders shown need to be replaced with actual values.

POST /HelpDesk/CreateTicket HTTP/1.1 
Host: baseservices.needion.com 
Accept: text/jsv
Content-Type: text/jsv
Content-Length: length

{
	Ticket: 
	{
		TicketId: 0,
		TicketType: 0,
		Category: 0,
		Title: String,
		Details: String,
		IsHtml: False,
		TagList: String,
		Status: 0,
		Priority: 0,
		AffectsCustomer: False,
		PostId: 0,
		TransId: 0,
		StoreId: 0,
		SessionId: String,
		UserId: 0,
		ReturnId: 0,
		TicketEvent: 
		{
			EventId: 0,
			TicketId: 0,
			EventDescription: String,
			Comment: String,
			IsHtml: False,
			EventBy: String,
			EventById: 0,
			EventDate: 0001-01-01,
			Medias: 
			[
				{
					PostId: 0,
					MediaId: 0,
					MediaType: 0,
					Source: String,
					MediaFileName: String,
					MediaMime: String,
					IsMain: False,
					RefId: 0,
					OrderNum: 0,
					Action: 0,
					IsDeleted: False,
					FriendlyURL: String,
					PostVariantA1Key: String,
					SourceUrl: String,
					ActiveYn: False
				}
			]
		}
	},
	start: 2021-10-27T05:40:40.7334064+03:00,
	DeviceUUID: String,
	APIKey: String
}
HTTP/1.1 200 OK
Content-Type: text/jsv
Content-Length: length

{
	TicketId: 0,
	Result: False,
	ResMessage: String,
	Error: 
	{
		ErrorYn: False,
		ErrorCode: String,
		ErrorDescription: String
	},
	PageInfo: 
	{
		TotalRecordCount: 0,
		TotalPageCount: 0,
		CurrentPage: 0
	}
}